SAP Maintenance Notification Overview

In SAP PM ( Plant Maintenance), Sap Maintenance Notificationin order to handle event of malfunction or exceptional situation.
Maintenance Notification will help to describe the technical condition for an object subject of the issue and then forward the request to maintenance department in order to perform the right tasks.

Sap Maintenance Notification Definition

In SAP PM ( Plant Maintenance), Notification handles event of malfunction or exceptional situation.
Maintenance Notification will help to describe the technical condition for an object subject of the issue and then forward the request to maintenance department in order to perform the right tasks.
For Technical stuff, the notification represents a word document helping them through their assigned tasks.

There is 3 kinds of notifications:

  • Problem notification: Notification of a malfunction or problem that has occurred
  • Maintenance request: Request for tasks to be performed
  • Activity report: Documentation of activities that have been performed

For more information, check the SAP Help for official document. It is really well explained

SAP Notification

Types, Origins and Category

SAP Notification Category (QMTYP)

In SAP PM ( Plant Maintenance),  SAP Notification Category is a key that identifies notification types in an application component.
The Standard solution offers 3 kind of Category that can not be customized:

  • 01 – Maintenance notification in the Plant Maintenance (PM) application component
  • 02 –  Quality notification in the Quality Management (QM) application component
  • 03 –  Service notification in the Customer Service (CS) application component
  • 04 –  Claim
  • 05 – General Notification

SAP Notification Category Tables

SAP Notification Categories are set in the standard table TQ80T and the TQ80T_T for langauge dependant description.
The field TQ80T-QMTYP is the Notification Category

 

SAP Notification Origin (HERKZ)

SAP Notification Orgin yndicates the screen sequence control for a a notification type.
SAP Notification Origin can not be customized.

SAP Notification Origin Values

Sap Notification Origins are set in Domain HERKZ (Quality notification – origin indicator) fixed value.
The possible values for Notification Origin are:

  • 01 – General maintenance notification
  • 02 – Malfunction report
  • 03 – Activity report
  • 04 – Problem notification
  • 05 – Activity report (service)
  • 06 – General notification (service)
  • Q1 – Customer complaint
  • Q2 – Complaint against vendor
  • Q3 – Internal problem message
  • R3 – SAP notification to SAP support line
  • C1 – Internal claim
  • C2 – External claim
  • G1 – General notification

SAP Notification Types (QMART)

SAP Notification Types is the Key that enables notifications to be differentiated and grouped according to notification category, notification origin and other criteria.
The features of the notification are defined in Customizing for each notification type.

You can use the standard Notification Types. Here the list of SAP Notification Types offered by the standard:

  • M1 – Maintenance request
  • M2 – Malfunction report
  • M3 – Activity report
  • S1 – Problem notification
  • S2 – Service request
  • S3 – Activity report
  • Q1 – Customer complaint
  • Q2 – Complaint against vendor
  • Q3 – Internal problem notification
  • $$ – Feedback notification
  • C1 – Claim (internal)
  • C2 – Claim (external)
  • G0 – General notification

You can also add your custom Notification Type through this path :
Plant Maintenance and Customer Service > Maintenance and Service Processing > Maintenance and Service Notifications > Notification Creation > Notification Types
SAP Notification Types

SAP Notification Types Table

SAP Notification Type’s list is stored in the standard Table
TQ80 : Notification Types. The Field for Notif. name is TQ80-QMART.
SAP Notification Type’s description is handled in the table TQ80_T. The description can be found in the field TQ80_T-QMARTX.
The standard view V_TQ80_M give an extension view of SAP Notification Type.

Make attention for the following fields because it pilots actions for follow up of the notification.

  • TQ80-QMTYP ( Notification Category) define the Category
  • TQ80-HERKZ (Origin of Notification) defines the Origin for the notification
  • TQ80-AUART (Order Type)
  • TQ80-STSMA (Status Profile) defines the schema of Status the notification can have.
  • TQ80-PARVW* ( Partner Function fields) define the partner to consider for the notification

Maintenance Order and Notification Types

For a SAP Notification Type, you can set the Maintenand Order Type in TQ80 table.
The field AUART defines the order type that the notification can create.
PS: Order Types are stored in T003O.

You can assign Notification Types to Order Types by following this path on SPRO
Plant Maintenance and Customer Service > Maintenance and Service Processing > Maintenance and Service Notifications > Notification Creation > Notification Types > Assign Notification Types to Order Types

Sab125

Hi. I have been working as SAP Technical and functional for a decade. Through this blog, I am trying to share with you my experience. Hopefull, it makes your ways easier path ...Sab

Leave a Reply

Your email address will not be published. Required fields are marked *