In order to enter the world of SAP CRM (or Customer Relationship Management), here some helpful SAP CRM resources you can start with including the link to sap help portal, some interesting books and a a couple of elearning courses on SAP CRM Tutorial.
Table of Contents
Let’s start by the official documentation.
The full SAP CRM full documentation can be found on?https://help.sap.com/crm.
You have to start by selecting the version of SAP CRM you want to learn more about.
For information, here the available versions of SAP CRM 7.0 ( it have also a Hana powered version ! )
Check this new section about?SAP Fiori for SAP CRM.
If you are interested to get a deep knowledge about SAP CRM, I recommend these books.
The first book will help you give you the functional learning you need for the different SAP CRM functionalities.
* The complete resource for implementing SAP CRM for marketing, sales, and service
* Set up product determination, campaign management, service functions, and more
* Apply expert tips for maximizing your SAP CRM solution
The second books parts will give more understanding how SAP CRM works technically. It will cover from WebUI, Middleware and other SAP CRM development.
If you’ve ever had to work on the SAP CRM backend, this book is the resource you’ve been waiting for. You?ll establish a working knowledge of SAP CRM architecture, and then learn how to perform daily programming tasks in SAP CRM. Get up to speed with the most common enhancements to customize the backend for many different industry requirements.
1. Example Scenario Learn about development in Web Client by exploring a detailed case study that serves as the basis for all examples discussed throughout the book.
2. GenIL Programming Understand the foundation of GenIL programming and learn how to create a GenIL component.
3. Building Applications Discover how to build an application with the help of detailed step-by-step instructions, code listings, and screenshots.
4. Custom Functionality Master the process of leveraging existing SAP applications and adding custom functionality using Web Client.
5. Application Mash-ups Explore the process of creating application mash-ups from both newly generated and existing standard SAP applications.
Account Management &?Organizational Management &?Product Master
Transaction Processing &?Activity Management &?Partner Processing
Actions &?Pricing Fundamentals &?CRM Billing;
CRM Middleware &?CRM WebClient UI
Some people on SCN made our lifes easier by compiling intersting link on SAP CRM check the Basic CRM Technical Concepts.
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